DRAG
DRAG
Quick access to essential system features, including the dashboard for an overview of operations, network settings for managing connectivity, system logs for tracking activities.
At RSR Technologies, our Service Desk is the single point of contact for all IT incidents and requests. We combine proactive monitoring, expert troubleshooting, and user-friendly self-service to keep your operations running smoothly and your people productive.
logging, categorization, prioritization, and resolution of user issues through portal, email, chat, and phone.
24/7 assistance via voice, email, chat, self-service portal, and integrated social channels.
Level 1 rapid resolution, Level 2 in-depth technical analysis, and Level 3 specialist escalation.
development and maintenance of a searchable knowledge base and FAQs to accelerate fixes and empower users.
identification and elimination of recurring incidents for long-term stability.
linkage with CMDB, asset discovery, and monitoring tools for full visibility.
automated health checks and real-time dashboards to detect and address issues before users notice.
Service level management: definition, tracking, and reporting of SLAs and key performance indicators to ensure accountability.
automated provisioning and deprovisioning of access rights to maintain security and compliance.
generation of trend analyses and continuous-improvement recommendations based on service metrics.
Collaborate with your stakeholders to map out user profiles, support channels, and performance targets.
Implement service-desk platforms, configure workflows, and connect to your CMDB and monitoring systems.
Deliver 24/7 desk operations, manage incidents and requests, and conduct regular performance reviews.
Leverage analytics to refine processes, expand self-service capabilities, and update the knowledge base
If you’re ready to transform your support operations, contact our Service Desk team for a complimentary evaluation. Let’s build a smarter, faster, and more reliable support experience for your users.
Over 40 years of combined experience supporting banking, telecom, retail, government, and more
Certified ITIL practitioners and dedicated service-desk specialists
Global delivery footprint offering true 24/7 coverage and local language support
Flexible engagement models—onshore, offshore, or hybrid—tailored to your needs
Proven track record of meeting SLAs and achieving high customer-satisfaction scores
